More than 11 million adult consumers became victims of identity fraud in 2009, up from nearly 10 million in 2008. The number of fraud victims rose for the second year in a row. On the other hand, victims’ out‐of‐pocket costs and the time required to resolve fraud have decreased. Out‐of‐pocket costs can include unreimbursed losses, lost wages due to time taken off work, and possible legal fees for those victims attempting to prosecute. Banks have stepped up their efforts in counteracting fraud and minimizing the cost and inconvenience suffered by consumers. Most victims don’t experience any out‐of‐pocket costs, but those who did suffered an average cost of $373. The average time to resolve the fraud for these victims was 21 hours. Due to the zero‐liability fraud protection offered by most banks and credit card companies, most victims will only have to pay out‐of‐pocket expenses to cover their time in resolving fraud, not for reimbursing fraudulent charges.
Thursday, February 18, 2010
2010 Identity Fraud Survey Report: Consumer Version is available. The Industry Version is available for purchase.